When making a purchase, it is important to know that you have the right to request a return or exchange if the product does not meet your expectations or arrives with any issue. At Ateliê 368, we are committed to making this process simple and transparent.
You may request a return or exchange in two simple ways:
In our physical store
Bring the product along with your proof of purchase to any Ateliê 368 location. Our team will gladly assist you with the process.
Through online support
If you prefer, you may contact us directly from home. Please send an email to [email protected] with your request. We will respond as soon as possible with the next steps.
To ensure a smooth and efficient process, please note the following:
Making returns and exchanges easy is part of our commitment to customer satisfaction. We strive to offer:
Understanding how returns and exchanges work helps create a safe and worry-free shopping experience. At Ateliê 368, you can count on practical solutions and a team ready to assist whenever needed. Please do not hesitate to contact us — your satisfaction is important to us.
